Refund Policy
Last updated: July 31, 2026
This Refund Policy applies to paid CogniQ subscriptions sold by COGNITIVE QUANTUM LLC. Online checkout is processed by Paddle as Merchant of Record.
1. What you are buying
CogniQ is a digital SaaS product. When you subscribe, you receive ongoing access to the hosted application and the plan entitlements described on our Pricing page for the billing period you paid for.
2. Cancellation
- You may cancel a recurring subscription at any time from the CogniQ billing / subscription settings, or by contacting support@cognitive-quantum.com.
- Cancellation stops future renewals. You retain access through the end of the current paid period unless otherwise required by law or agreed in writing.
- Free plan usage does not involve a paid charge and is not eligible for a refund.
3. Refund eligibility
Because CogniQ is a digital service that can be used immediately after purchase, refunds are limited as follows:
- 14-day goodwill window (first paid subscription only): If you are a new paying customer and request a refund within 14 days of your first successful paid charge, and you have not exceeded fair trial usage (for example, extremely high training or prediction volume inconsistent with evaluation), we will refund that first charge.
- Service failure: If a paid period is substantially unusable due to a verified platform outage attributable to us (excluding third-party network issues, your misconfiguration, quota exhaustion, or force majeure), contact support and we will offer a proportionate credit or refund.
- Duplicate or erroneous charges: We will refund proven duplicate or clearly erroneous charges.
Except as required by applicable law or Paddle’s Buyer Terms, renewal charges, mid-cycle change-of-mind requests after the goodwill window, and unused remaining quota are generally non-refundable.
4. How to request a refund
Email support@cognitive-quantum.com with:
- Account email / organization name
- Approximate purchase date and plan
- Paddle receipt / transaction ID if available
- Reason for the request
We aim to respond within 24–48 business hours. Approved refunds are issued through Paddle to the original payment method; timing depends on Paddle and your payment provider.
5. Chargebacks
Please contact us before opening a chargeback so we can resolve the issue. Unwarranted chargebacks may result in account suspension.
6. Consumer rights
Nothing in this Policy limits non-waivable rights under applicable law or mandatory rights under Paddle’s Buyer Terms in your jurisdiction.
7. Company contact
COGNITIVE QUANTUM LLC
150 E B ST LBBY 1810 SMB, Casper, WY 82601, USA
support@cognitive-quantum.com
Related documents: Terms of Service · Privacy Policy · Pricing